Support
Email support@keenshift.ai. We reply within 48 hours.
Common questions
I cannot hear anything. Check the silent switch and the volume, then open Settings inside the app and raise the sidetone. Playback uses the media volume, not the ringer.
The straight key is not decoding what I send. The pad reads press length against the WPM set in Settings: a dah must be about three times the length of a dit, and a letter is committed after three dits of silence. Slow the WPM down until your sending lands, then raise it.
The coach is not responding. It needs a connection. Check yours, reopen the app and try again — the codebook, audio, straight key, drills and practice log all keep working offline.
I bought Pro on another device. Open Settings and tap Restore Purchases.
How do I cancel Pro? iOS Settings → your name → Subscriptions → MorseBook → Cancel.
How do I delete my data? Delete the app. Everything is stored on-device, so it goes with it.